Shipping policy

Shipping Destinations and Dispatch Location

Juggleral ships orders from the United States. The handling and transit estimates below apply to orders delivered within the United States. Available delivery destinations are determined by the delivery address entered at checkout. A currency selector or translated page does not, by itself, confirm that delivery is available to that address.

Our business contact address is 22 Shaw Rd, Wellesley Hills, MA 02481, United States. This contact address should not be treated as a collection point or a return receiving address without confirmation. For returns, please follow our Return and Refund Policy and obtain the United States mailing instructions first.

Shipping Charges

All United States orders receive free standard shipping, with no minimum order value. The standard shipping charge is USD $0.00. You do not need a discount code or a paid membership to receive this standard shipping service. Product prices, applicable taxes and the complete order total are presented at checkout before payment.

Available shipping options and any optional service charges will be shown before you place an order. We will not add an undisclosed shipping fee after purchase or charge you for an optional upgrade without your agreement. Return postage is separate from outbound shipping and is explained in the Return and Refund Policy.

Business Days and Order Cutoff

Our processing and transit business days are Monday through Friday, excluding applicable public holidays. The order cutoff is 12:00 PM, New York time, using the America/New_York time zone. This is Eastern Standard Time (EST, UTC−5) during standard time and Eastern Daylight Time (EDT, UTC−4) during daylight saving time.

An order received after the cutoff, on a weekend or on a holiday begins the processing timetable on the next business day. An order received before the cutoff on a business day enters the processing timetable that day; this does not mean the order will ship the same day. Payment or address issues must be resolved before an order can be dispatched.

Order Handling Time

Orders are generally prepared and handed over for shipment within 1–3 business days. Handling includes checking the order, preparing the goods, packing and arranging dispatch. Handling time is additional to carrier transit time and must be included when estimating the overall delivery period.

If we cannot meet the stated dispatch estimate for your order, we will notify you using the contact information supplied with the order, explain the updated expectation and provide the available cancellation or refund options as required by applicable law. We will not treat an order confirmation as evidence that a parcel has already been shipped.

United States Transit and Total Delivery Estimates

After dispatch, estimated standard transit time within the United States is 6–9 business days. Carrier transit is counted on Monday through Friday, excluding applicable public holidays. The estimated overall delivery period is 7–12 business days, consisting of 1–3 business days of handling plus 6–9 business days of transit, subject to the order cutoff and non-business days described above.

Order handling: 1–3 business days.
Carrier transit after dispatch: 6–9 business days.
Estimated overall United States delivery: 7–12 business days.
Standard United States shipping: free on all orders.

These are estimates, not guaranteed arrival dates. Actual delivery can be affected by the destination, severe weather, holidays, carrier disruptions or address problems. An estimate does not remove your rights concerning unreasonable delay, non-delivery or cancellation under applicable law.

Order Confirmation and Tracking

We send an order confirmation to the email address provided at checkout after the order is submitted. When the parcel is dispatched and tracking is available, we send a shipping confirmation with the tracking number or tracking link. Check that your email address is correct and check your spam folder if you do not see an expected message.

A carrier may need time to scan the parcel after a label is created. A label or tracking number alone does not establish that the parcel has been delivered or that the carrier has physically received it. Use the carrier's tracking page for updates. If tracking does not progress or the expected delivery period has passed, email info@juggleral.com with your order number.

Delivery Address and Order Changes

Provide a complete, accurate delivery address, including the recipient, street, apartment or unit where applicable, city, state and ZIP code. If you notice a mistake, contact us immediately. We will check whether the address can be corrected before dispatch and confirm the result. Changes are not guaranteed once fulfillment or carrier handling has begun.

Any proposed additional cost associated with an address correction, requested rerouting or a new shipment will be explained before you agree to it. We do not automatically impose an undisclosed fee. Available address types and services are those accepted at checkout; contact us before ordering if a destination requires a special delivery arrangement.

Delayed, Lost or Delivered-but-Missing Parcels

If a parcel is late, lost, or marked delivered but cannot be located, contact us with the order number and tracking information. Check the delivery address, safe locations and any delivery notice, and ask other members of your household whether they accepted the parcel. We will assist in reviewing tracking and contacting the carrier where appropriate.

A delivery scan does not automatically prevent you from raising a genuine non-receipt claim. We will assess the available information and explain the appropriate replacement, refund or other resolution. We do not require you to resolve a delivery failure entirely on your own or waive any mandatory consumer rights.

Damaged Parcels, Incorrect Items and Partial Deliveries

Inspect the package and contents when they arrive. If goods are damaged, incorrect or missing, email us promptly with the order number, details and photographs of the goods and packaging if reasonably available. Keep the packaging while the issue is reviewed. Our Return and Refund Policy explains the applicable remedies and return procedure.

If an order is sent in separate parcels, we will provide the available tracking details for each shipment. Do not assume the remainder of the order is missing solely because one parcel arrived first; contact us to check. No additional standard United States shipping charge applies merely because we split an order.

Undeliverable and Returned-to-Sender Parcels

If the carrier cannot complete delivery or a parcel is returned to the sender, contact us so we can review the reason and current parcel status. We will discuss redelivery, cancellation or another appropriate outcome. Any proposed reshipping charge will be disclosed and agreed before a new charge is made. Refund eligibility is assessed under the applicable order terms and consumer law, rather than treating every returned parcel as an automatic forfeiture of payment.

Orders Outside the United States

Some destinations outside the United States may be available at checkout. The United States 7–12-business-day estimate does not apply to international shipments. Before placing an international order, contact us for destination-specific delivery information and any return shipping implications. A United States return address can result in international return postage for an overseas customer.

Shipping options and charges available for the selected address are shown at checkout. Where applicable, cross-border customs, duties or import taxes can depend on the destination and will be governed by the disclosures for that order and applicable law. Do not assume United States domestic estimates or tax treatment apply to another country.

Cancellations, Returns and Policy Changes

Contact us as soon as possible to request cancellation before dispatch. If an order has shipped, use the return process after delivery. Eligible returns and exchanges may be requested within 30 calendar days of delivery. Returns are by mail, the customer obtains and pays for the return label except where the law requires otherwise, no restocking fee applies, and eligible refunds are processed within 3 calendar days of return receipt, including inspection.

Changes to this policy will be published on this page. A later change will not remove delivery or consumer rights applicable to an order already placed. If another statement on the website appears inconsistent with your order information, contact us before purchase so we can clarify it.