Refund policy

Return Eligibility

Juggleral accepts returns for both defective and non-defective products, including a change of mind, within 30 calendar days after delivery. This policy applies to purchases from www.juggleral.com and to Juggleral orders placed through Shop. We accept exchange requests within the same 30-day period. A sale price or promotional discount does not, by itself, remove these return rights.

For a non-defective return or exchange, the product must be new, unused, unworn, unwashed and unaltered, with original tags, accessories and packaging. You may examine an item to assess its size and suitability, but it must not be worn or used beyond inspection. Please protect the product and its packaging when preparing the return.

The new-condition requirements do not prevent you from reporting goods that arrived damaged, defective or incorrect. We assess those claims according to the condition in which the goods were delivered and applicable consumer law. Damage caused by misuse, wear, washing or alteration after delivery is not an original product defect.

Return Window

Contact us to request a return or exchange within 30 calendar days of the delivery date shown in the delivery record. If items in an order arrive separately, the window for each item begins when that item is delivered. Please send the return promptly after receiving instructions and keep proof of mailing. We will not treat a request submitted within the 30-day window as late solely because we took time to respond.

Requests made after the return window may be declined unless a longer period or another remedy is required by applicable law. No separate final-sale exclusion or restocking charge is created by this policy.

How to Request a Return

Email info@juggleral.com with your order number, the name used on the order, the items you wish to return, and whether you prefer a refund or an exchange. Tell us the reason so we can assist you; a product defect is not required for an eligible change-of-mind return. For a damaged, defective or incorrect item, include a description and clear photos if reasonably available.

We will confirm the next steps and provide the United States return mailing address and any identification needed to match the parcel to your order. Please contact us before sending an item, so it reaches the correct return location. The business address below is our contact address; do not assume it is the return receiving address unless our instructions confirm this. We do not require you to send an approved return outside the United States.

Place the item securely in suitable packaging and include your order number. Send it by mail using the instructions provided. Keep the shipping receipt and tracking number until the return and refund or exchange are complete. If you already mailed an item without instructions, contact us with tracking details so we can help locate it.

Return Method, Labels and Costs

Returns are accepted by mail. We do not offer an in-store or drop-off return service under this policy. The customer is responsible for obtaining the return shipping label and paying return postage. The price of that label depends on the carrier, parcel and service selected; Juggleral does not charge a fixed return-label fee.

Please use a trackable service. Retain proof of dispatch and follow up with the carrier if a return is delayed or lost. This does not limit any rights you have where we or a carrier acting on our behalf are legally responsible.

We charge no restocking fee. We do not deduct a handling or administrative fee from an approved refund. Customer-paid return postage is not normally refunded for a change-of-mind or sizing return. If goods arrived damaged, defective or incorrect, contact us before paying return costs. Juggleral will provide a prepaid return label or reimburse reasonable agreed return postage when a return is required to resolve our error or a defect present on delivery. We will not charge you return postage for our own fulfillment error. Applicable consumer rights remain protected.

Damaged, Defective or Incorrect Goods

Inspect your delivery and report any damage, defect, wrong item or missing item to info@juggleral.com as soon as reasonably possible. Include the order number, affected item, a description, and photographs of the item and packaging if available. Keep the goods and packaging while we review the issue. We will explain whether a return is needed and the available refund, replacement or other resolution.

Nothing in this policy requires goods to be unused or undamaged when the problem was already present on delivery, or limits a statutory remedy to the voluntary 30-day window where the law provides otherwise.

Exchanges

To request an exchange, contact us within 30 days after delivery and specify the replacement size or item. Non-defective goods must meet the return condition requirements above. Exchanges are subject to stock availability. We will confirm availability and any price difference before you agree to proceed; no additional charge will be made without your authorization.

If the replacement is unavailable, you may choose an eligible refund instead. Return-label responsibility and the absence of restocking fees apply to exchanges as described above. We will confirm any replacement shipment arrangements before completing the exchange.

Inspection and Refund Processing

When your return arrives, we check the item against your request and the eligibility conditions. We complete inspection and process an eligible refund to the original payment method within 3 calendar days after the returned item is received. We do not use a separate, indefinite approval period to extend that deadline. If we identify a problem that prevents approval, we will explain the reason and available next steps rather than make an unexplained deduction.

The refund covers the amount actually paid for the returned goods, including applicable refundable tax. Discounts are allocated to the items to which they applied; the refund does not exceed the amount paid for those items. Standard outbound shipping for United States orders is free, so there is no standard outbound shipping charge to deduct. We do not substitute store credit for a monetary refund without your agreement.

The policy currency is United States dollars (USD). Where the original transaction was processed in another currency, the payment provider's refund and conversion rules apply to the original transaction. Your bank or payment provider may take additional time to post the funds after we issue the refund. That posting period is separate from our 3-day processing period.

If you have not received the refund after your provider's stated posting period, email us with your order number. We can check whether the refund was issued and provide available transaction information. Do not send a complete card number, password or verification code.

Order Cancellations and Changes

Email us as soon as possible if you need to cancel or amend an order. We will check its status and confirm whether the request can be completed before dispatch. A request is not confirmed until we respond. If the order has shipped, use the return procedure after delivery. If we cancel an order that has already been charged, we will refund the canceled amount to the original payment method and notify you.

Consumer Rights and Policy Changes

This policy does not exclude mandatory consumer rights concerning faulty goods, non-delivery, misleading descriptions or refunds. Where applicable law provides stronger rights, those rights prevail. Changes to this policy will be published here; a later change will not retrospectively remove the return terms applicable to an order already placed.